Return & Refund Policy
Last updated: October 5, 2026
This Return & Refund Policy applies to purchases made through Javoreni.com.
Javoreni is operated by Wuhan Xuejitang Network Service Co., Ltd.
We want customers to shop with confidence. Eligible products may be returned within 180 days from the date of delivery, subject to the conditions and procedures described below.
1. 180-Day Return Window
You may request a return within 180 days from the date your order is delivered.
The 180-day return period begins on the date the shipment is recorded as delivered to the delivery address associated with your order.
Return requests submitted after the 180-day return period may not be accepted unless otherwise required by applicable law.
2. Return Eligibility
To be eligible for a return, the item should generally meet the following conditions:
- The return request is submitted within 180 days from delivery.
- The item is in its original or substantially original condition.
- The product is complete and includes any parts, accessories, manuals, or other items originally included, where applicable.
- You can provide valid proof of purchase, such as your order number or purchase confirmation.
- The item has not been materially damaged through misuse, abuse, improper care, or unauthorized modification.
- The return has been authorized by our customer service team before shipment.
3. How to Start a Return
To request a return, contact us at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photographs, where relevant, especially for damaged, defective, or incorrect items
After reviewing your request, our customer service team will provide the applicable return instructions.
Do not send a return before receiving return instructions or authorization from us.
4. Return Address
The return destination may differ from our registered corporate address.
Please contact service@Javoreni.com before sending any return.
Once your return request is reviewed and approved, we will provide the appropriate return address and instructions.
Our registered company address should not automatically be used as a return address unless our customer service team specifically instructs you to send the product there.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Damaged, Defective, or Incorrect Items
If you receive an item that is materially damaged, defective, or different from what you ordered, please contact us with supporting information.
After verification, Javoreni may provide an appropriate return solution, including return instructions or another remedy where applicable.
Change-of-Mind Returns
For eligible returns made for personal preference, change of mind, size, color, or similar reasons, return shipping costs may be the customer's responsibility unless otherwise stated by us or required by applicable law.
Any applicable return shipping terms will be provided when your return request is reviewed.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as reasonably possible at:
Please provide:
- Order number
- Description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the claim and provide the appropriate next steps.
7. Incorrect Items
If you receive the wrong item, please contact us at:
Include your order number and photographs of the item received.
After verification, we will provide instructions regarding the appropriate resolution.
8. Non-Returnable or Restricted Items
Certain items may not be eligible for return, including, where applicable:
- Items returned after the 180-day return period
- Items that have been materially used, damaged, altered, or modified after delivery
- Items damaged due to misuse or improper care
- Customized or personalized products
- Gift cards
- Items specifically marked as final sale or non-returnable at the time of purchase, where permitted
- Unauthorized returns sent without prior approval
- Items missing substantial parts or components due to customer handling
Nothing in this section limits rights that cannot lawfully be excluded under applicable law.
9. Exchanges
If you would like a different product, size, color, or variant, please contact:
Exchange availability depends on inventory and the applicable product.
In some cases, the most efficient process may be to return the eligible item and place a new order.
10. Refund Review
Once your returned item is received, it may be inspected to confirm that it meets the applicable return conditions.
If the return is approved, we will initiate the refund.
If additional information is required, we may contact you using the email address associated with your order.
11. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
We do not normally issue refunds to a different payment method unless required by the applicable payment provider or law.
12. Refund Processing Time
After an approved return has been received and processed, refunds are generally issued within 5–10 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
13. Original Shipping Charges
Original shipping charges may not be refundable unless:
- The item was damaged or defective
- The wrong item was shipped
- We expressly agree otherwise
- Refund of such charges is required by applicable law
14. Cancellations
If you wish to cancel an order, contact us as soon as possible at:
If the order has not yet entered processing or shipment, we may be able to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply after delivery.
15. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us because of an incomplete or incorrect shipping address, we will review the circumstances after the package is received.
Any refund or reshipment may be subject to applicable shipping or handling costs, except where the issue resulted from our error.
16. Shipping and Delivery
For U.S. orders:
Order processing: 1–3 business days
Standard Shipping: approximately 5–10 business days after processing
Express Shipping: approximately 2–5 business days after processing
The return period begins only when the order is delivered, not when the order is placed or shipped.
17. Customer Service
For questions about returns, refunds, damaged products, incorrect items, or order issues, contact:
Email: service@Javoreni.com
Telephone: +86 13715383528
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Messages received outside our regular customer service hours will be reviewed during the next business day.
18. Company Information
Brand: Javoreni
Website: Javoreni.com
Javoreni is operated by Wuhan Xuejitang Network Service Co., Ltd.
Operating Company:
Wuhan Xuejitang Network Service Co., Ltd.
Responsible Person:
Wang Yang
Registered Address:
Room 104-2141, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan, Hubei Province, P.R. China
Customer Service Email:
service@Javoreni.com
Telephone:
+86 13715383528
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Last updated: October 5, 2026